Refund policy

Return & Refund Policy

Store Name: Bagit Store

At Bagit Store, we strive to provide our customers with a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.

1. Return & Refund Eligibility

Customers may request a return, replacement, or refund if:

The product received is damaged.
The product received is missing.
The product received is different from the product ordered.
The product has been incorrectly replaced.

All return and refund requests are subject to verification by our team.

2. Unboxing Video Is Mandatory

For any return, replacement, or refund request, the customer must provide a clear and continuous video of the package being unpacked.

The video should:

Show the package clearly in its sealed condition before opening.
Show the complete unpacking process.
Clearly show the product received.
Clearly show any damage, missing item, or incorrect product.

Our team will review the unboxing video and verify the claim before approving a return, replacement, or refund.

If a proper unboxing video is not provided, the return or refund request may not be accepted.

3. COD Orders

For Cash on Delivery (COD) orders, once an order has been confirmed and dispatched, it cannot be returned or cancelled due to a change of mind, personal preference, or because the customer no longer wants the product.

However, a COD order may be eligible for a return, replacement, or refund if:

The product is missing.
The product is damaged.
The wrong product has been delivered.
The product has been incorrectly replaced.

A valid unboxing video is mandatory for verification of these claims.

4. Verification of Return & Refund Requests

After receiving your return or refund request and the required unboxing video, our team will verify the issue.

Once the claim has been verified and approved, we will process the applicable refund or replacement.

Bagit Store reserves the right to reject a claim if the issue cannot be verified or if the requirements of this policy are not met.

5. Refund Processing Time

After your return or refund request has been verified and approved, the refund will be processed within 7–8 business days.

The time taken for the refunded amount to appear in your bank account or original payment method may vary depending on your bank or payment provider.

6. Product & Packaging

Customers must keep the original product, packaging, accessories, and other items received until the verification and return/refund process has been completed.

Please do not discard or alter the packaging or product before the claim has been reviewed.